Frequently asked questions
Can’t find the answer you’re looking for? Reach out to our customer support team.
- Can I pass on the costs of searches to the client?
- The SRA guidance confirms that it is acceptable to pass on the cost of AML checks to clients as long as you have notified the client in advance in your Terms of Business, Client Care Letter or Letter of Engagement.
- Where is SenseCheck hosted?
- SenseCheck is hosted in the UK on the Microsoft Azure cloud platform with 99.9% SLA for service uptime and the fastest performance in the industry. Azure has attained more industry and international standards/certifications than anyother cloud provider, which is why we chose to build on Azure.
- How do you keep my data secure?
- All data is secured at rest and in transit using 256 bit AES encryption. We carry out regular penetration testing and vulnerability scanning by a PCI approved vendor.